1. Acceptance
These Terms & Conditions («Terms») govern access to and use of the signfloow service («the Service») provided by Jaime Martorell Núñez (VAT ID 43151009L), Calle Llibertat 2, 07013 Palma de Mallorca. By registering or using the Service, you («the Customer») declare that you have read, understood and accepted these Terms together with the Privacy Policy and the Cookie Policy.
2. Description of the Service
signfloow is a SaaS platform aimed at professionals in the signage and digital print sector. The Service includes, among others, quote management, production, materials, installations and an AI assistant.
We reserve the right to modify, suspend or discontinue features of the Service at any time, communicating material changes with reasonable notice.
3. Customer account
- The Customer must be of legal age and have the legal capacity to contract.
- The Customer is responsible for the accuracy of the data provided at registration and for keeping it up to date.
- Access credentials are personal and non-transferable. The Customer must immediately notify any unauthorised use.
- The Customer is responsible for the activity performed from their account and from the accounts of users added to their organisation.
4. Free trial and paid plans
The Service offers a 14-day free trial that does not require a payment method. Once the trial period ends, continued access requires subscription to one of the current plans.
- Prices and features of each plan are published at signfloow.com/en/pricing and may be updated with reasonable notice.
- Prices shown exclude VAT. Applicable VAT will be added according to current regulations.
- Billing is monthly or annual, depending on the option contracted. Charges are made in advance via Stripe.
- The Customer may change plan at any time. Upgrades are prorated; downgrades take effect at the end of the billed period.
5. Cancellation and refunds
The Customer may cancel the subscription at any time from their account. After cancellation, they will keep access to the Service until the end of the already-billed period, with no further charges.
Except for technical errors attributable to signfloow or abusive use of the right of withdrawal, refunds are not made for partially used periods.
6. Acceptable use
The Customer undertakes not to:
- Use the Service for illegal, fraudulent activities or activities that infringe third-party rights.
- Reverse-engineer, decompile or attempt to access the source code of the Service.
- Overload the infrastructure through unauthorised automation or mass scraping.
- Use the AI assistant to generate illegal, defamatory or offensive content.
- Share credentials with third parties outside the contracting organisation.
Non-compliance may result in immediate suspension of the account, without prejudice to any corresponding legal action.
7. Intellectual property and Customer data
The Service and all its components (software, interfaces, the «signfloow» brand, documentation) are owned by Jaime Martorell Núñez and protected by applicable law. Registration in the Service grants the Customer no rights over such intellectual property, except for the non-exclusive, non-transferable licence of use limited to the subscription period.
The Customer retains ownership of the data they introduce into the platform («Customer Data»). They grant signfloow a limited licence to process it for the sole purpose of providing the Service. signfloow will not use Customer Data to train its own AI models or those of third parties.
8. Availability and warranties
signfloow makes reasonable efforts to keep the Service available 24/7, but does not guarantee uninterrupted availability. Interruptions may occur due to scheduled maintenance, technical incidents or force majeure.
The Service is provided «as is» and «as available». Suggestions generated by the AI are indicative; the Customer is responsible for verifying the suitability of the results for their professional activity.
9. Limitation of liability
To the maximum extent permitted by applicable law, signfloow's total liability to the Customer for any claim arising from these Terms shall be limited to the amount effectively paid by the Customer in the twelve (12) months prior to the event giving rise to the claim.
signfloow shall not be liable for indirect damages, loss of profits, loss of business opportunities or loss of data, except where the law imperatively imposes such liability.
10. Data protection
The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. When the Customer acts as data controller of third parties (e.g. end-clients registered on the platform), signfloow will act as data processor in accordance with article 28 of the GDPR.
11. Modifications to the Terms
signfloow may modify these Terms to reflect changes in the Service or in applicable law. We will notify material changes at least fifteen (15) days in advance. Continued use of the Service after such notification implies acceptance of the new Terms.
12. Applicable law and jurisdiction
These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit, waiving any other jurisdiction, to the Courts of Palma de Mallorca, unless the law imperatively imposes another jurisdiction (e.g. for consumers).
13. Contact
For any question about these Terms, contact us at hola@signfloow.ai.